TimeSheet Pro
Support
Email support@tjlabs.uk with what you were doing and what you expected. Include your device and iOS version; a screenshot helps. Replies normally within two working days.
Frequently asked
- My hours are not showing on my other device.
- Both devices must be signed in to the same Apple ID with iCloud Drive on, and TimeSheet Pro allowed under Settings ▸ Apple ID ▸ iCloud ▸ Apps using iCloud. Sync is usually under a minute; opening the app brings it up to date.
- How do I set my own working day and overtime rates?
- More ▸ Pay rules. Set your standard hours per weekday, the overtime multipliers, and overnight allowances. Rates can change over time; each entry is paid at the rate in force on its date.
- Can I get my data out?
- Yes, at any time. More ▸ Import / export gives CSV for any range or job, PDF reports, and a full backup file. Nothing is locked in.
- Can I bring data in?
- More ▸ Import / export ▸ Import CSV. The columns match the app's own export; duplicates are skipped, and jobs are created as needed.
- Does the app track my location?
- No. It never asks for location permission. Country suggestions come from which country your internet connection is in, and mileage by postcode uses Apple Maps for the postcodes you type.
- Where is my data kept?
- On your device and in your own iCloud account. See the privacy policy.
Premium
- What is free and what is Premium?
- The timesheet, sync, backups, ERP stamps, reminders, widgets and the Watch app are free. Premium unlocks the payslip check, reports, stats, mileage, holiday pay, overtime claims, travel & EU days, trips, expenses, travel health, Excel and PDF export, import, and the Today cards. More ▸ Settings ▸ Premium shows your current plan.
- How do I cancel or change a subscription?
- Subscriptions are managed by Apple: Settings ▸ your name ▸ Subscriptions on your iPhone or iPad. Cancelling keeps Premium until the end of the paid period. Deleting the app does not cancel a subscription.
- I bought Premium but the app shows it locked.
- More ▸ Settings ▸ Premium ▸ Restore purchases, signed in with the Apple ID that bought it. Premium is per Apple ID and works on all your devices.
- The free trial
- The yearly plan starts with a free trial once per Apple ID. You are charged when the trial ends unless you cancel at least 24 hours before.
- Refunds
- Apple handles refunds for App Store purchases: reportaproblem.apple.com.
Accessibility
TimeSheet Pro is built to work with VoiceOver, Dynamic Type up to the accessibility sizes, Reduce Motion, and keyboard navigation on iPad and Mac. If something does not work with the assistive technology you use, email and say which screen; it will be treated as a bug.
Reporting a bug
Say which screen, what you tapped, what happened, and what you expected. If an export or report looks wrong, the date range and job you chose help most.